Delivery & returns

Delivery information

Delivery destinations, charges, dispatch times and estimated delivery windows will be confirmed before ordering opens. We are not promising a particular courier, free delivery or next-day delivery at this stage.

Changing your mind

For most online purchases, UK consumers can notify the seller of cancellation within 14 days after receiving the goods, then have another 14 days to send them back. Applicable exceptions and any responsibility for return costs must be explained before purchase. We will provide cancellation instructions and a cancellation form before sales open.

Refunds and faulty goods

For qualifying cancellation returns, the seller generally refunds within 14 days of receiving the goods back or receiving evidence of return, whichever is earlier. Standard outbound delivery is generally refundable; additional costs for an upgraded delivery service are not. A deduction may be allowed for handling beyond what is necessary to inspect the goods.

Goods must be as described, of satisfactory quality and fit for purpose. Faulty goods have separate statutory remedies, including a short-term right to reject in qualifying cases. Opening packaging does not automatically remove your rights, and a warranty does not replace statutory protection.

Contact us first

Our business and returns addresses are being finalised. Please do not send anything to an unconfirmed address. Email smart-life.sales@hotmail.com with your question. Before we start taking orders, this page will be updated with the practical delivery and returns arrangements for our glasses.

Read our terms and conditions for the current preview site.